FAQs

Do you supply permanent magnets with standard sizes?

We have some regular sizes in stock, but we can also supply the magnets meeting your custom demand in a short turn-over time.

Can I have a free sample of your magnets?

Our company’s policy does not allow us to send out free samples. We keep our operation overhead low so that we can offer our customers our quality magnets at very competitive prices.

How long will it take to receive your price quotation?

Usually, take 1-3 working days. However, if we are not able to supply the magnets you need, such as, either the size is too big, or the shape is too complicated, we may not provide you with our price quotation.

What is your lead-time after I place a purchase order?

Usually take 3 weeks. If it is needed to make a mould, it may take a longer time. For a large production quantity purchase order, say ten thousand pieces, it may take a longer time.

What kind of payment do you accept?

Company’s checks, credit cards (VISA, MasterCard and American Express), personal checks, ACH and wire transfer.

What is your company’s policy on Return, Warranty, and other terms and conditions?

Please visit the page General Terms&Conditions for detailed information.